SAPORINI WARRANTY AND CARE GUIDE
Saporini is luxury. We pride ourselves in designing and manufacturing the most elegant and sophisticated furniture. Our Italian designs are created to suit the modern home and to complement any style, making the perfect addition to your room setting.
We at Saporini have over 30 years’ experience in the furniture industry. We apply knowledge and experience to every piece of furniture we create. Every inch of your suite has been cleverly crafted using the finest leathers and materials.
Our goal is to bring you a product that will look and feel inviting for many, many years. Be proud, as we are, to be part of Saporini.
WARRANTY & CARE GUIDE
Thank you for purchasing a Saporini Leather Lounge Suite. As the owner of this master crafted suite there are a few things we suggest you need to do to maintain your investment. Please read this text thoroughly and feel free to consult your sales assistant for any further information.
We use genuine top grain cow hides on all our suites. As a result you may see scratches, insect bites and scarring. These are not defects, but in fact confirm that this is a high quality top grain hide. There will be a distinct leather smell when you first receive your lounge, which will soon disappear over time.
It is not recommended that armrests and tops of backrests are used for seating. These structures are designed for their intended purpose only and may not sustain excessive weight.
Improper use of your suite may invalidate your warranty.
Avoid placing your suite in direct sunlight or close to heat sources as this can fade and dry out the leather, causing it to crack or rapidly deteriorate. Some medications and radium treatments, through perspiration, can cause leather to deteriorate and/or discolour. Some medications specify this; if unsure, consult your health care professional.
Pets can leave oils from their fur on the leather, which can cause the surface and colour to deteriorate. It is highly recommended you do not let your pets on the leather lounge. Damage caused by pets will invalidate your warranty. Household detergents, deodorants and cleaners not made for leather cleaning can damage the hide. Avoid spraying and using near the sofa.
Each component of your sofa carries different warranty periods. Please read carefully before submitting claims as charges for non-warranty claims can apply. Claim in person immediately at the store of purchase. Discontinue using the affected area to reduce any further damage.
Please have a copy of your invoice that shows the date of purchase and the product details.
Photographs if possible will help reduce the response time. Damage caused by Act of God, Natural Disasters, Acts of Terrorism and War are not covered under Warranty. If you have purchased a leather insurance pack, please raise the claim with that service provider. Transport costs for any Warranty claims are the responsibility of the customer.
5 YEAR FRAME WARRANTY
All frames (all materials that hold the structure of the lounge) are covered under warranty for a period of 5 years. This does not cover accidental damage from moving the lounge, improper use of the lounge and/or commercial application.
3 YEAR FILLINGS WARRANTY
All fillings, webbing, stitching and springs are warranted for a period of 3 years. Warranty does not cover accidental damage, improper use, improper cleaning and/or commercial application.
On pillow top design lounges, loss of resilience in foam, webbing and filling is a normal part of these designs and is not covered by warranty.
3 YEAR LEATHER UPHOLSTERY
All Leather coverings are warranted for a period of 3 years. This warranty does not cover accidental or deliberate damage through misuse or incorrect care. Regular cleaning and maintenance as listed in the care instructions is required to keep this warranty valid.
WEAR & TEAR
Over time, your suite may show signs of use. Springs, foams, webbing, fillings and the leather itself will soften and loosen over time, and the associated “comfort creases” may appear. Like an expensive jacket or pair of shoes, leather will ‘wear in’ rather than wear out. This is considered normal for a leather sofa.
The lounge should be cleaned regularly, wipe down with a clean, slightly damp, dye fast cloth to remove dust and general soiling, paying particular attention to areas where human skin comes in contact with the leather. We strongly recommend occasional deeper cleaning using professional cleaning kits (can be purchased from most furniture retailers and some supermarket chains).
Any fluid spills need to be cleaned and dried immediately and application of the cleaning kit is recommended. For any spills and marks that do not come out immediately, seek professional help. Dirt and dust can become ingrained in the wrinkles and pores of the hide, so regular attention to high-use areas is recommended. Some heavy duty leather cleaners can dry the leather out and may cause colour loss.
Always read the instruction carefully and test in an inconspicuous location prior to cleaning. If unsure, always seek professional help.